Q & A:

 

 

Do you provide supplies? 

Our cleaning technicians provide all supplies needed to do a thorough and complete job. If you would like your own vacuum, mops, or chemicals used please just inform us prior to your service. 

 

What forms of payment do you accept? 

We accept secured forms of payment such as Venmo, Zelle, or Major credit cards.

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Are you bonded and insured?

We are fully bonded and insured. We carry workman’s compensation insurance as well as pay all applicable state and local taxes.

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Do I need to tip my cleaners?

Tips are never expected, but always appreciated. If you paid prior to your service you are always welcomed to send the tip with a memo. If you choose to tip we encourage you tip your cleaning crew directly whenever possible. 

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What is your cancelation policy?

We understand emergencies happen, that is why your deposit is refundable up to 24 hours before your cleaning. After 24 hours we charge a $50 fee for general cleanings and $100 for deep cleanings. In cases of extreme weather conditions we will reschedule with no fees.

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Do you offer gift certificates?

We do! You can purchase by heading over to the "gift card" tab, or feel free to give us a call for more help!

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What if I am dissatisfied with my cleaning?

Our cleaners will always do a final walk through if someone is available, or on their own if the home is empty. In the case we miss something please give us a call within 24 hours of your service and we will come back to re-clean the area in question at no charge!

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What if something is broken or damaged?

We always take great care while cleaning your home, however accidents do happen. Our crew is trained to report all damage immediately to a supervisor. We will contact you to discuss repairs, replacement, or reimbursement.

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What is the difference between a general cleaning and a deep cleaning?

A general cleaning is a service we offer to upkeep your home, here is what you expect to get done:

• Kitchen: Wipe backsplash, sanitize counters, polish stainless steel, disinfect inside and outside of microwave, wash stove top, vacuum and mop floors

• Bathrooms: Wash tub, wash shower walls, disinfect interior and exterior of toilet, sanitize sinks, wipe counters, polish glass, polish faucets, vacuum and mop floors 

• common areas/bedrooms: dusting furniture, polish wood furniture, wipe surfaces polish glass, vacuum and mop floors

A deep cleaning is a top to bottom cleaning. In addition to the general cleaning checklist, here are a few more tasks you can expect: Wash doors, wipe door frames, disinfect door handles, spot clean walls (washing available upon request), sanitize light switches, interior of appliances (refrigerator, oven, microwave), exterior of cabinets, interior of cabinets upon request, fans dusted, vents dusted, light fixtures within reach dusted upon request, sanitized and wet wiped baseboards, interiors of windows washed, window tracks wiped, and blinds dusted/washed.

 

What to look for in a cleaning company?

If you’re thinking about hiring a cleaning service in the Denver metro area you should know that not all cleaning companies are the same. If you want to ensure a safe and reliable service, look for a house cleaning service that has the following features:

• Strict vetting procedure: to ensure your safety and peace of mind, reputable cleaning companies perform a rigorous screening process that includes interviews, reference and background checks that warrant the cleaner’s reliability and skill.

• Insured & bonded cleaners: You should only pick cleaning companies that work with cleaners who are fully insured and bonded. This is crucial for protecting your home and ensuring your peace of mind.

• Customer-oriented approach: customer satisfaction should be a top priority for a cleaning service provider. If you choose My Cleaning Lady, you’ll get a detailed cleaning that keeps your home sparkling clean month after month.

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