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📌 General Information

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Do you provide supplies?

Yes! Our cleaning technicians bring all supplies needed for a thorough, complete cleaning. If you prefer us to use your own vacuum, mop, or cleaning products, just let us know before your service.

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Are you bonded and insured?

Yes! We are fully bonded and insured, including workers’ compensation coverage. We also pay all required state and local taxes.

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Are your cleaners background-checked and trained?

Absolutely. Every cleaner undergoes a rigorous screening process and professional training before entering any client’s home.

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Do you offer gift certificates?

Yes! You can purchase them through our “Gift Card” tab or by contacting us directly.

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What to look for in a cleaning company?

A reputable cleaning service should:

• Thoroughly vet cleaners (background checks, references)

• Be insured and bonded

• Prioritize quality, consistency, and customer satisfaction

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📌 Payments & Policies

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What forms of payment do you accept?

We accept secure payments via Venmo, Zelle, and all major credit cards.

 

What is your cancellation/rescheduling policy?

All cleanings are prepaid and non-refundable.
You may reschedule with at least 72 hours’ notice.
Emergencies and extreme weather will always be handled with understanding.

 

Do I need to tip my cleaners?

Tips are never required but always appreciated. You may tip in person or electronically with a memo.

 

Do you offer recurring discounts?

Yes — weekly, biweekly, and monthly cleanings receive discounted rates. Contact us directly to set up!

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What if my home is larger or dirtier than expected?

If your home needs extra time due to buildup, clutter, or pet hair, we will notify you before continuing. Additional time may be required.

 

📌 Access & Scheduling

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Do I need to be home during the cleaning?

Not at all. Many clients provide door codes, lockboxes, or garage codes.

 

What if I’m running late or still home when cleaners arrive?

We allow a 10 minute grace period. Delays that prevent cleaners from starting on time may shorten the cleaning or incur a wait fee.

 

How long will my cleaning take?

Times vary by home size and condition:

• General cleaning: 2–4 hours for teams of 2

• Deep cleaning: 4–8 hours for teams of 2
  First-time or heavily built-up homes may require more time.

 

Can I request the same cleaners each time?

Yes! We do our best to keep your cleanings consistent.

 

How often should I schedule cleanings?

Most clients prefer weekly or biweekly service, but we can customize your schedule.

 

📌 Service Details

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What is the difference between a general cleaning and a deep cleaning?

General Cleaning includes:

• Wiping counters & backsplash

• Cleaning stovetop, microwave

• Sanitizing sinks, polishing fixtures

• Cleaning tub, shower & toilet

• Dusting furniture

• Vacuuming & mopping floors

Deep Cleaning includes everything above PLUS:

• Wipe doors & frames

• Disinfect handles

• Spot clean walls (on request)

• Sanitize switches

• Baseboards

• Blinds (within reach)

• Fans, vents, light fixtures

• Inside appliances

• Inside cabinets (on request)

• Windows & window tracks

 

Do you move furniture?

We do not move large/heavy furniture for safety reasons. We clean around and reach as much as possible.

 

Do you clean homes with pets?

Yes! We are pet-friendly. We ask that aggressive or anxious pets be secured for everyone’s safety.

 

Do you provide eco-friendly cleaning options?

Yes — we can use green products upon request.

 

Do you handle special requests?

Absolutely. Let us know if you have delicate items, preferred products, or special focus areas.

 

Can I request add-ons the day of cleaning?

Usually, yes — provided there is time. Some add-ons (inside appliances, organization) may require rescheduling.

 

📌 Specialty Services

 

Do you offer move-in/move-out cleanings?

Yes! These are top-to-bottom cleanings that include inside appliances and optional cabinet interiors.

 

Can you clean after a renovation or special event?

Yes — we offer post-construction and post-event cleaning.

 

📌 Satisfaction & Damage Policies

 

What if I’m dissatisfied with my cleaning?

Call us within 24 hours, and we will return to re-clean the missed areas at no cost.

 

What happens if something breaks?

If accidental damage occurs, we notify you immediately and discuss repair, replacement, or reimbursement.
If you have valuable or fragile items, please point them out before service.

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